Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it—unused, with the tags attached, and in its original packaging—for the return to be accepted. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at helloponchostudio@gmail.com.

If the return is accepted, the buyer is responsible for shipping costs, unless a defect has been found in one of the products. Returned items will not be accepted unless a return has been requested in advance.

For any other questions about returns, please contact us at helloponchostudio@gmail.com.

Damage and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification. As in the previous case, the item must be in the same condition as when you received it—unused, with the tags attached, and in its original packaging. You’ll also need to have the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will automatically be refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund.

If more than 15 business days have passed since we approved your return, please contact us at helloponchostudio@gmail.com.