Delivery

Order Processing

We aim to dispatch all orders within 2-5 business days (Monday – Friday). All orders are prepared and posted from our studio at Donegal, Ireland. Orders placed on weekends or Irish national holidays are processed on the following business day. Once your order is dispatched, you will receive a confirmation email containing your tracking information.

Shipping Destinations, Rates & Estimated Delivery Times

*Please note that during peak collection launches or holiday periods, processing times may be slightly extended.

International Orders
Orders to countries outside the European Union may be subject to import taxes and/or customs duties. Please note that these charges are the responsibility of our international customers. For more information, contact your local customs office.

If you are ordering from a country not listed on our shop at checkout, please write to us to hello@poncho-studio.com and we will send you a quote for the shipping.

UK Orders
We post with Royal Mail Tracked 24.

Cancellations
For any order cancellation requested after purchase, the customer will be responsible for the payment processing fee applied by the payment provider (3.4% for credit/debit cards and 5% for PayPal).

Refused or Abandoned Shipments
If an international order is refused at delivery because the customer declines payment of import taxes, customs duties, or other applicable fees, or if the package is otherwise abandoned at the carrier or customs, the package will be considered abandoned. Poncho assumes no responsibility for abandoned shipments, lost items, or any associated costs. In these cases, shipping, handling, and customs fees are non-refundable, and the order will be considered closed. Customers are fully responsible for ensuring that shipments can be accepted and for paying all applicable import duties, taxes, and other fees.